Zeda.io Unveils New AI Feature That Harnesses Customer Feedback

Zeda.io, a customer insights hub, released Insights 2.0, an AI-driven Copilot tool that seeks to transform customer voices into actionable insights to help drive revenue-focused product strategies. Specifically, the solution helps capture and centralize Voice of Customer (VoC) product feedback from multiple channels to uncover critical customer issues and discover new product opportunities.

Designed specifically for B2B and SaaS businesses, Zeda.io works to help product managers discover the right customer problems to solve, guide their next build decisions with AI and shape revenue-driving roadmaps. For Insights 2.0, specifically, the product seeks to bridge the gaps in product-led revenue by streamlining the capture and analysis of customer feedback to ease insight discovery.

Key features include:

• Auto-capture of insights from Slack or Intercom;
• Personalized insights for vital product areas;
• Real-time revenue impact analysis to deliver foresight in product planning;
• Improved filters based on problem areas and feedback themes; and
• Ready-to-deploy AI insights.

“With Insights 2.0, we aim to deepen the discovery process, automate as much of the operational tasks as possible and make the platform more intuitive for capturing feedback and customer data,” said Prashant Mahajan, Co-founder and CEO of Zeda.io, in a statement. “AI and machine-learning models need a significant amount of sample data to generate useful insights from feedback and customer data. By simplifying and automating this initial data input, we can help customers get value from Zeda.io faster. With Insight 2.0’s new features, we are confident that Zeda.io will continue to revolutionize product management, helping teams make informed decisions and drive impactful outcomes.”