HubSpot Expanding Breeze Customer Agent

HubSpot is set to expand access to one of their AI agents: Breeze Customer Agent. Starting next month, it will be available to all Pro and Enterprise customers.

With an eye on helping businesses scale with AI, the company has embedded it directly into their platform—available right where customers work, not as a separate add-on. Breeze Customer Agent can handle every digital interaction–recalling past conversations, scheduling meetings, even updating CRM records–so teams can work smarter and grow better.

Last year, HubSpot introduced Breeze with over 100 Hub features, Breeze Copilot to assist with work, and Breeze Agents to take on work. Available beginning June 2, 2025, Breeze Customer Agent will be available through HubSpot Credits—the evolution of the company’s flexible, usage-based model that lets you pay as you grow.

Post-Purchase Support

Breeze Customer Agent was launched to help service teams scale support—to date, it has resolved over 50% of customer conversations autonomously. Built into HubSpot’s unified, AI-powered platform, Breeze Customer Agent helps teams work better together across every customer interaction, used beyond post-purchase support needs as well, including:

• In marketing, it welcomes visitors and answers questions like “When’s your next webinar?” or “How do I subscribe?”—helping teams convert traffic into leads.
• In sales, it responds instantly to pricing and trial questions, accelerating the path to purchase.
• In service, it continues to resolve inquiries, perform simple actions like checking order statuses, and hand off to humans when needed.

Improving Customer Connection

Whether it’s helping a prospect find the right content or solving a billing issue after a purchase, Breeze Customer Agent is designed to deliver fast setup; support across platforms, including engaging customers via email, chat, WhatsApp, Facebook Messenger, and more; pulling in specific customer details like order status or renewal dates; and built-in intelligence to learn from a company’s knowledge base, website content, PDFs, blogs—you name it.

“Breeze Customer Agent has improved our customer service by handling 60–70% of inquiries automatically,” said Andrew Downing, Director of Business Development, Camp Network. “It was remarkably easy to set up and has freed our team to focus on sales and marketing efforts.”

Breeze Customer Agent is part of a plan to build toward a future where the agent can handle every digital interaction–recalling past conversations, scheduling meetings, even updating CRM records–so teams can work smarter and grow better.